Ordering from SperanzaOnline.com

You can order from us using following options:

- Telephone (during our regular business hours Mon-Sat 10am-9pm, Sun 12pm-6pm)
               (469) 366-0101 - Local
               (888)-SPERANZA / (888) 773-7269 – Toll Free

- Via Fax: (469) 366-0102

- Through our Web site speranzaonline.com

The fastest and most efficient way to place an order is through our web site using shopping cart feature. As you navigate through our site and browse the products, place items you want to purchase in your shopping cart and select appropriate color option. Once you have completed shopping simply use the check-out feature to provide your shipping and billing information required to complete your order.

Your order will be processed and shipped within 48 business hours. You will be able to check the status of your order by logging into your account screen.


Pricing, Availability and Product Information

We offer very competitive pricing and unique selection of the design products. We make every effort to ensure that all items shown in our web store are available for immediate shipment and the prices listed are the final prices. If the item that is shown is not available we will update the product description with the expected arrival date. Occasionally, it may occur that some items are backordered without status notification. If the item or option that you ordered is backordered, we will ship it to you as soon as it becomes available. In an unlikely event of unintentional pricing error the order will be automatically canceled.

We present the products through images and descriptions based on information from our vendors and personal experience of our customers. Descriptions and product images are provided for the reference only, as accurately as possible, and may not necessarily be completely accurate representation of original product in actual conditions and environments.

We reserve the right to add, delete and modify the prices, product images, product descriptions and any other content of the website at any time.

Sales Tax

Sales tax in the amount of 8.25% of the order value (including shipping price) will be automatically charged for all orders to be delivered to addresses within the state of Texas.

Methods of Payment

Credit Cards

For your convenience we accept major credit cards, including Visa®, MasterCard®, American Express® and Discover®. There is no surcharge for using your credit card to make purchases from us. You must be of legal age to use credit cards. Submitting your payment indicates that you authorize us to charge your credit card in accordance with the agreement with your financial institution.

Please be sure to provide the exact spelling of your name, billing address and telephone number used by your credit card issuer. Incorrect information may cause a delay in processing your order.

To help to avoid possible delays when shipping to the address other then your billing address we recommend that you register the shipping address with your credit card’s issuing bank.

All fraudulent transactions will be recorded and reported to the authorities for further prosecution to the fullest extent of the law.

Money Orders, Cashier's Checks, Company Checks and Personal Checks

We accept money orders, cashier's checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier's check. When paying by personal or company check, please allow up to 5 banking days after receipt of your payment before the order is processed. $25 fee will be charged on all returned checks.


Shipping Information

Shipping cost

Shipping cost quoted on the website includes shipping, handling and insurance for shipping via UPS or US Postal Service. If you have a carrier preference or special shipping instructions, please, indicate it during checkout process.
Shipping cost is calculated based on weight and dimensions of each product. Special handling charge for heavy or bulky items is added in addition to regular shipping charge for certain items like furniture, lamps and few others. Whenever special handling charge applies it is indicated as a part of product description.

Please, contact us with any questions regarding the shipping charges, services or International shipping questions.

Shipping rates for International orders are based on the country, shipping method, weight, dimensions and value of the shipment. International shipping time is an estimate, once the package is accepted by the carrier we do not have control over it, we are not responsible for any possible delays including customs processing. Please, note that there are certain product type, weight and dimensions restrictions for International orders that would make it impossible to ship certain items, in this case you will be notified before the order is processed by us. You are responsible for any applicable customs duties, government and brokerage fees.



Shipping Time

Once your order is received, the payment will be processed and order will be shipped within 48 business hours.

We currently ship out of our Texas location. The shipping time within the US is 2 to 6 business days depending on the destination.

You will be able to access tracking information through “My Account” feature on our web site.

Damaged in Transit

Each product is thoroughly inspected and carefully packed before leaving our warehouse in accordance with the carrier’s guidelines. Should you receive the product in a damaged condition, apparent or concealed, you must retain the damaged product and all packing materials and report it to us within 48 hours of delivery so that we can file the claim with the carrier and send you replacement or issue a full refund and/or arrange for returning the damaged product to us.

We will not be able to accept any returns of products damaged in transit after 48 hours of delivery, no exceptions!

Return Policy

We at Speranza Design Gallery are proud of our fine selection, highest quality and reasonable price of the products that we offer. To ensure you complete satisfaction, we offer a very liberal 30-day return policy for exchange or full refund (with few exceptions that are noted below).

Please, follow this simple procedure returning the products that may have been damaged in transit, defective, shipped by error or simply something you do not like.

Return Procedure

Products may be returned for refund or exchange within 30 days from delivery date. To qualify for a refund products must be undamaged, in new, salable condition, in their original boxes, with all original accessories and/or documentation and have an RA# (Return Authorization #) issued by us. For RA# simply call (888)-SPERANZA or (888) 773-7269 during our business hours or send email to customerservice@speranzaonline.com.

We will issue a full refund (less S/H) or send you a replacement within 2 business days after we received the returned item. Please, note that we will be unable to accept any returns without RA#, no exceptions.

The following items are not subject to return, refund or exchange:

- Shipping and Handling charges
- Special Order items. Special Order is defined as an item which is not regularly stocked by Speranza Design Gallery and that we order for you per your special request.
- Items ordered in unusually high quantities (more then 10 pieces of same item)

Credit will be issued back to the credit card if payment was made using credit card, or company check will be mailed to you if any other payment method was used, within 2 days after we received the returned item authorized for refund.

 

Order Cancellations

You may cancel your order of regular stock items at any time prior to shipment by us. Once an item has been shipped, you will have to return it in accordance with our Return Policy. Special orders can only be cancelled if the order has not yet been placed with our vendor.


Special Orders

Special Order is defined as an item which is not regularly stocked by Speranza Design Gallery and that we order for you per your special request, or the items that we decided to offer in order to provide you with the widest selection possible. The normal lead time for special orders is approximately two to six weeks. We will keep you updated on the status of the order, but we can not be held responsible for the extended delay.
Special orders require a non-refundable down payment in the amount of 50% of the price of the item, with the balance payable once the order is shipped to you. Special Order items are not subject to return for refund or exchange.


Volume Orders

Volume Order is defined as an order of unusually large quantity of the same item (more then 10). Volume orders may be placed on our regularly stocked products and/or Special Order items. Volume orders may qualify for a special Volume discount. Please, contact us for the quote or with any questions.

Volume orders require a non-refundable down payment in the amount of 50% of the total value of the order, with the balance payable once the order is shipped to you. Volume Order items are not subject to return for refund or exchange.


Privacy Policy

We collect customer information when necessary to process orders and keep our customers informed of new products, services, sales and special events at Speranza Design Gallery. We will not sell, trade or rent customer’s personal information with any third party unless it is required in order to comply with the law, enforce the terms of any of our user agreements, or protect the rights, property and safety of Speranza Design Gallery, the users of its site, or others.


Security

We are committed to protecting your privacy when you visit our web site or shop at our store. All information provided to us by our customers, including credit card number, name, and address is stored on a secure server.


Warranty and Liability Disclaimer

Products are provided by Speranza design Gallery on an "as is" and "as available" basis. Speranza Design Gallery makes no representations or warranties, either expressed or implied, of any kind with respect to the products that we sell. Speranza Design Gallery expressly disclaims all warranties, expressed or implied, of any kind with respect to the products or their use, including but not limited to the warranties of merchantability, fitness for a particular purpose, non-infringement, and any implied warranties arising from course of dealing or course of performance.

The maximum liability, if any, to Speranza Design Gallery arising from any product sold by Speranza Design Gallery shall be the price of the product or products ordered and paid for by you. Certain warranties in regard to particular products for sale on this web site may be applicable through manufacturer's warranties, but not through Speranza Design Gallery.

Speranza Design Gallery does not warrant for damage caused by use of the sold items for purposes other than those for which they were designed; damage to sold items caused by natural disasters, alteration or modification, neglect, abuse or misuse, including vandalism; damage to sold items caused by natural disasters, responsibility for the fitness of the goods for your purposes or requirements; and damages or non-conformities caused by any further processing or handling of goods by you or by any other third party.